I’ve been learning a lot about digital marketing recently, and one thing that keeps coming up is how chatbots can really make a difference.
I wanted to share some thoughts on how they can help out and maybe get some feedback from others who have tried them.
First, chatbots are like your 24/7 customer support. They can answer questions, guide people around your website, and even help with making purchases—without a human having to step in.
This is super useful for keeping customers engaged, especially when your team isn’t available.
Another cool thing? They’re really good at gathering data. Chatbots can track what users are asking about, what they care about, and even where they might be running into problems.
This data is so valuable for improving your marketing and making it more personalized.
Also, let’s not forget lead generation. Chatbots can ask some quick questions to figure out what a visitor is looking for and point them in the right direction, like signing up for a newsletter or scheduling a demo.
It’s a smooth way to turn random visitors into leads.
Plus, setting them up is pretty easy now. You don’t need to be a tech expert to get one working on your website or social media.
Platforms like ManyChat, Tidio, or even ChatGPT make it really simple.
Anyway, has anyone here used chatbots for their business? Did you see any increase in engagement or sales? Or maybe you had some issues with them?